FAQ about 3D printing

FAQ

  • Sandblasting

    • Why is sandblasting needed after MJF printing?
    • Do the dimensions of the part change after sandblasting?
    • Can I order only sandblasting without painting?
    • What does the part look like after processing?
  • Model preparation

    • Can I order a second batch of products without providing the model if I have previously placed an order?
    • Are there any limitations on the model file size?
    • Can you create a project for my part in STL format?
    • What are the maximum dimensions?
    • How many models can I include in an STL file?
    • How do I prepare my model for printing?
    • Do models with complex geometry require supporting elements?
  • Order placement

    • What is your Privacy Policy?
    • How do I upload my 3D model file into the online calculator?
    • Do you sign NDAs?
    • How do I place a 3D printing order?
  • Price and payment

    • Can you print a part with partial prepayment?
    • If I have a VERY urgent order, can I “speed up” the printing for an additional fee?
    • How do I pay for my order?
    • How is the printing price calculated?
    • Do you grant discounts?
  • Printing and finishing

    • Do you do chemical surface smoothing?
    • Do you provide a warranty on printed products?
    • What is the minimum font size if my model includes text?
    • I have large parts. Can you help me glue them together?
    • If I am not satisfied with the print quality, can I return the detail?
    • Is there an option to print one part from two materials?
    • Can you print a part in white material?
    • Do you offer FDM printing using Elastane or TPE materials?
    • How long does it take you to fulfill orders?
    • How fast does HP Jet Fusion 5210 print?
    • How precise is MJF printing?
    • What color will the build have?
    • What kind of dust and moisture protection will the builds have?
    • Do you do post-processing?
    • How can the PA 12 items be bonded?
    • How is Multi Jet Fusion different from SLS?
    • What process does HP Jet Fusion 5210 use?
    • Do you provide 3D scanning/modeling services?
  • Material

    • What chemicals can TPU withstand?
    • What are the advantages of using TPU in the creation of functional parts?
    • In which industries is TPU used?
    • What is TPU and what are its features for 3D printing?
    • How does polypropylene PP differ from polyamide HP PA 12?
    • How does thermoplastic polyurethane TPU differ from polyamide HP PA 12?
    • What materials do you use for prototype building?
    • What safety certificates does the PA 12 material have?
    • What material do you use for 3D printing?
    • What makes HP PA 12 different from ABS and resin?
  • Demo box

    • What does a demo box include?
    • What is a demo box?
    • How can I get samples?
  • Tours

    • Are photography and filming allowed on your tours?
    • Who visits your facility tours?
    • How long is the tour?
    • Can I ask questions during the tour?
    • Who guides the tour?
    • How many visitors do you accept at a time?
    • Are the tours free?

Partners — 20% Discount on All Orders

Official partners receive a permanent 20% discount. To qualify, fill out the form and tell us about your 3D printing studio. Once your application is processed, the discount will apply to all your orders.

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        *The assessment of the cost and feasibility of metal printing is based on several factors — not only the weight (volume) of the part, but also its geometry, the complexity of post-processing, and other technological parameters. Therefore, the preparation of the estimate may take longer than the usual 30–60 minutes, extending to several hours or even up to two working days. In addition, since the production facility is located outside Ukraine, it is important to consider all relevant logistics factors.

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